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Frequently Asked Questions

 

If you have any further questions please call us on 0800 107 95 98 or click here if you would like us to call you.

 

 How do I know who currently supplies my energy ?

The easiest way to find out who currently supplies your energy is to check your most recent gas or electricity bill. If you can’t find a bill, for gas call National Grid on 0845 601 3049, for electricity, call MPAS. Click here to find the MPAS service number for your area.

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 Can I change supplier in the middle of a contract ?

Unfortunately you cannot change supplier until the end of your contract and you must follow your supplier’s terms and conditions for terminating your contract (3 months’ notice is normally required) to be in a position to choose a new supplier.

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 How do I terminate my electricity or gas contract ?

Write to your supplier advising of your wish to terminate your contract. If you don’t have an address call your supplier and they’ll give this to you.

If you would like Business Energy Switch to help terminate your contract please sign up for our Free Contract Renewal Reminder Service. This is available for both gas and electricity.

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 How long does it take to switch suppliers ?

It normally takes 28 working days from the contract being accepted to the supply being registered. However, the switching process can vary depending on suppliers.

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 Are there any fees I need to pay Business Energy Switch services ?

We are able to offer this service as we receive a referral commission each time a customer takes out a contract.

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 How does Business Energy Switch make money ?

We earn a referral commission from each supplier when a customer chooses to switch or apply for a product through us.

We don’t mind who you switch to, we only care that you switch to the most suitable supplier for your business. Our commercial relationships have no bearing on the ranking of suppliers in your results.

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 What are the benefits of using Business Energy Switch for my business ?

Through our service your business has the advantage of choosing the best contract offers on the market, and by using our service you save money and time.

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 Who would my new contract be with when using Business Energy Switch ?

Your contract is between you and your supplier. Business Energy Switch offers you a tool to compare suppliers and handle the contract process.

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 My business is relocating what do I need to do ?

First of all find out who currently supplies the site and change the account to your name. Then use our system to find the best contract for your needs.

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 What is Half Hourly Metering ?

If you have a half hourly site you will pay a separate fee for this metering. The consumption is recorded every half hour and downloaded via the data aggregator, which is forwarded to your supply company.

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 What is Climate Change Levy (CCL) ?

The government introduced the Levy to encourage businesses to be more energy efficient, and to help combat the production of greenhouse gases. CCL is charged to all companies on their energy bills. However, the Levy is exempt on most green energy supplies. Business Energy Switch can help you contract CCL exempt green energy.

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If you have any further questions please call us on 0800 107 95 98 or click here if you would like us to call you.